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  1. Home
  2. Customers
  3. Efficiency
  4. Water Reliability
  5. About Us

  1. Home

  2. Customers

    1. Construction and Emergency Information
    2. Contact Us
    3. Customer Service
      1. Bill Payment Assistance
      2. Residential Delinquency Policy
      3. How to Read Your Bill
      4. How to Pay Your Bill
      5. How to Read Your Meter
      6. How to Start / Stop Service
      7. Report a Leak
      8. Water Pressure Questions
      9. What's my Power Zone?
      10. Meter Reading
      11. Meter Replacement Program
      12. Report Water Theft
      13. Billing Scams and Solicitations
      14. Water Budget Rate Information
    4. Emergency Preparedness
    5. How to File a Damage Claim
    6. How to turn off your water
    7. Locations
    8. Murrieta Service Area
    9. Online Bill Pay
    10. Standby Charges (Murrieta)
    11. Swimming Pool Maintenance
    12. Unclaimed Monies
    13. Water Budget Rate Information
      1. Commercial Water Budgets
      2. Residential Water Budgets
      3. Water Budget Chart Commercial
      4. Water Budget Chart Residential
    14. Water Quality
    15. Water & Sewer Rates
    16. Water System Flushing
    17. Water Use Efficiency
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  3. Efficiency

    1. Programs to Help You
    2. Information to Help You
    3. SoCal Yard Transformation Guide
    4. Water Regulations
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  4. Water Reliability

    1. Winter Storms Preparedness
    2. Drought & Restrictions
    3. CA Water Fix
    4. Water Quality
    5. Water Resources
    6. Water Supply Projects
      1. Arlington Desalter
      2. Chino Desalter
      3. La Sierra Pipeline Project
      4. North Well
        1. North Well FAQ
      5. Seven Oaks Dam
      6. Sterling Pump Station Project
        1. Sterling Pump Station FAQs
      7. Victoria Recharge Basin
    7. Watermaster Activities
    8. Well Information
    9. Sustainable Groundwater Management Act
      1. Arlington Basin Groundwater Sustainability Plan
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  5. About Us

    1. History
    2. Board of Directors
      1. Committees and Other Meetings
      2. Code Ordinances and Resolutions
    3. Mission, Vision, and Values
      1. Strategic Priorities
    4. Management
    5. Departments
      1. Customer Service
      2. Education
        1. Distance Learning Resources
        2. Information for Educators
          1. Qualifying Schools
          2. Solar Cup
          3. H20 Explorer Badge Program
          4. Water-Related Links
          5. Western's Water Educational Assembly Programs
        3. Lighten Your Load Program
        4. Fun for Kids
          1. Coloring Book
          2. Word Search
        5. Scholarships & Grants
          1. Lois B. Krieger Water Project Grants for Educators
          2. Lois B. Krieger/WMWD Endowed Scholarship - CSUSB
          3. Charles D. Field/WMWD Endowed Scholarship - UCR
          4. RCCD Scholarship
          5. ACWA Scholarships
        6. Member Agencies
        7. Water is life Poster Art Contest
      3. Engineering
        1. Development Services
          1. New Customers
        2. Construction Projects for Bid
        3. Regulatory Compliance
        4. Standard Specifications & Drawings
          1. Commercial Plan Check Package
          2. Developer Handbook
          3. Technical Specifications
      4. Finance
        1. Budgets
        2. Community Facilities District
        3. Financial Policies
        4. Financial Statements
        5. Investment Report
        6. Investor Relations
        7. Unclaimed Monies
        8. Special Districts Financial Transactions Report
        9. Water & Sewer Rates
      5. Human Resources
        1. Job Descriptions
        2. Job Opportunities
          1. Job Opportunities
          2. Job Descriptions
          3. Job Interest Card
          4. Promotional Opportunities
          5. Applicant Login
        3. Compensation
          1. GM Contract
          2. Job Classification and Salary Grades
          3. State Controller - Western Employees
          4. State Controller - Western Board of Directors
        4. Health Benefits
        5. Organizational Chart
        6. Other Benefits
        7. Paid Time Off
        8. Retirement Benefits
      6. Operations
      7. Outreach
        1. Government Affairs
          1. Riverside County Water Task Force
        2. News Room
          1. In The News
            1. Videos
          2. News Releases
          3. Social Media
          4. Media
            1. Media Experts Guide and Speakers Bureau
        3. Social Media
        4. Sponsorship Application Process
        5. Customer Outreach
          1. Media Experts Guide and Speakers Bureau
        6. Events
        7. Subscribe to Western notifications
      8. Purchasing
        1. Bid Posting
        2. Vendor Registration
        3. What It takes to Do Business
      9. Water Quality
        1. Consumer Confidence Report
        2. Hexavalent Chromium-6
        3. Cross Connection / Backflow Prevention
        4. Microbeads
        5. Lead Testing of Water in California Schools
        6. Understanding PFOS and PFOA
          1. PFOS - Additional Resources
        7. COVID-19 (Coronavirus)
      10. Water Resources
        1. Seven Oaks Dam
        2. Arlington Desalter
        3. Chino Desalter
        4. Recycled Water
          1. Periods of Operation for Recycled Water Sites
          2. Recycled Water Benefits
          3. Think Before You Flush
        5. Wastewater
          1. Inland Empire Brine Line (SARI)
            1. Direct Waste Generator
            2. Indirect Waste Generator
            3. Real Solutions
          2. The Problem with Salt
            1. The Solutions
          3. Wastewater Treatment Plants
            1. New Solar Power System
            2. Western Water Recycling Facility (WWRF)
            3. WRCRWA
        6. Water Resources Planning
          1. Shortage Contingency Plans
          2. Supply Plans & Rights
            1. Urban Water Management Plan
            2. Integrated Regional Water Management Plan
        7. Feasibility Studies
        8. Water Supply Projects
          1. Reliability Projects
          2. Water Supply Information
        9. Watermaster Activities
          1. Watermaster Reports
          2. Western-San Bernardino Annual Reports
          3. Santa Margarita River Annual Reports
          4. Santa Ana Watermaster Reports
        10. Sustainable Groundwater Management Act
          1. Arlington Basin Groundwater Sustainability Plan
            1. Arlington Groundwater Management Plan
            2. Stakeholder Workshops
            3. Subscribe for updates
      11. Wastewater Pretreatment Program
        1. Goals of the Western’s Source Control Program
        2. Dental Amalgam Compliance Program
        3. Fats, Oils, & Grease Program
        4. Sewer System Management Plan
        5. Wastewater Control Ordinance/Discharge Limits
      12. Water Use Efficiency
        1. Rebates
        2. Programs to Help You
        3. Information to Help You
        4. Water-wise Landscaping
        5. Efficiency Stories
        6. Gray Water
        7. Water Use Regulations & Restrictions
        8. Water Shortage Contingency Plan
        9. Master Gardener Workshops
    6. Facilities
      1. Arlington Desalter
      2. Chino Desalter
      3. Western Water Recycling Facility
      4. Santa Rosa Regional Resources Authority
      5. WRCRWA
    7. District Maps
      1. Related Agencies
      2. Retail Agencies
    8. Western Infrastructure Updates
    9. Doing Business
      1. Surplus Property
    10. Employment Opportunities
    11. Press Room
    12. Accountability & Transparency
      1. California Form 801
      2. California Form 806
      3. Catalog of Enterprise Resources
      4. Contracts
      5. Employee Benefits/Compensation
      6. Financial Information
      7. Registration Requirements for all Public Work
      8. Privacy Policy
      9. Public Notices
      10. Public Records Request
      11. Surplus Property
    13. Contact Us
    14. Frequently Asked Questions
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