News Flash


Posted on: February 16, 2021

Western reassures customers they actively guard against cybersecurity threats

 RIVERSIDE, CA – On Friday, Feb. 5, Western Municipal Water District (Western) became aware of a cyberattack on a water system in Florida. Western is reassuring its wholesale and retail customers, and regional stakeholders that safety is always top of mind – this includes protocols that protect against cybersecurity threats.   

As part of our emergency planning and daily business operations, the Western team actively monitors all information infrastructure to ensure systems are secure. Additionally, Western is investing in technology and training to continuously improve our cybersecurity posture. Western remains committed to making sure that our systems can safely and reliably deliver the highest quality water and wastewater (sewer) services on-demand, 24/7/365.

In fact, Western was recently awarded the prestigious Excellence in Information Technology Practices Award by the Municipal Information Systems Association of California for our outstanding governance and operational practices.   

In addition to technology investments, training and protocols, Western’s highly-skilled and qualified water quality technicians monitor our water delivery system around-the-clock – performing more than 30,000 water quality tests, annually.

“We have several redundant protocols in place to ensure the safety of your water,” said Albert Magallon, Western’s Water Quality Operations Manager. “We use state-of-the-art technology for further checks and controls, including an alert notification system in the event water quality parameters are out of line. If something in our system is off, we would address it immediately.”  

While no organization is immune to cyber threats, Western’s forward-thinking emergency planning, information systems and redundancy programs help guarantee the viability of the critical infrastructure that provides water and wastewater (sewer) services to nearly 1 million people living and working in the communities we serve.   

To learn more about Western’s water supply and water quality programs, visit Stay updated on Western’s latest projects and happenings by following the district on Facebook, Twitter, and Instagram.  


Western Municipal Water District is one of the largest public agencies in Riverside County, providing water and wastewater (sewer) services to nearly a million people, both retail and wholesale customers who live, work and play within 527 square miles in one of California’s most populous regions. Learn more:

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