RIVERSIDE, CA (March 17, 2020) – Western Municipal Water District (Western) is working diligently to ensure business and water supply continuity.
During these uncertain times, Western’s top priority is maintaining drinking water supply reliability and water quality standards that continue to meet and exceed all state and federal requirements. In addition, Western is encouraging customers to do business online, by phone or via email to support federal, state and local distancing guidelines.
“We’ve got our customers covered. Our pipelines are flowing and your tap is safe and reliable,” said General Manager Craig Miller. “As customers continue practicing social distancing precautions that will help flatten the curve of this outbreak, Western remains committed to providing safe and reliable water 24/7/365. No need to hit the stores for bottled water, just turn your tap and Western’s water supply will be there!”
Though Western is exempt from Riverside County’s most recent order, we are being proactive in putting policies and procedures in place that put the safety of our employees and customers at the forefront.
As this incident progresses, Western is making improvements to online systems to continue supporting customers in a virtual environment, as well as by phone. Rather than visiting us in person, we are asking customers to opt online, call us, or send us an email.
Customers may pay their bill online at wmwd.com/BillPay and review additional customer self-service options at wmwd.com/CustomerService. You may also contact Western’s Customer Service team by phone at 951.571.7104 or via email to firstname.lastname@example.org.
To support public participation in Western’s Board Meetings, Western is increasing the opportunity for customers and the public to remain engaged virtually. As always, customers and the public may access live streamed Board Meetings at wmwd.com/BoardMeeting. In addition, Western is now providing a call-in option or those customers and public participants to provide public comment.
Western’s next Board Meeting is scheduled for 9:30 a.m. on Wednesday, March 18. The public may call in for this meeting at 951.571.7101, using the participant Code: 22866368#.
Stay up-to-date with Western’s response to this incident: wmwd.com/Coronavirus.
Western Municipal Water District is one of the largest public agencies in Riverside County providing water and wastewater (sewer) services to nearly a million people, both retail and wholesale customers who live, work and play within 527-square miles in one of California’s most populous regions. Learn more: wmwd.com.