Public meetings recordings
At Western, we strive to remain transparent and educate our customers about what to expect during proposed changes to your bill. We know water and wastewater (sewer) rates, water budgets and interpreting a bill can be confusing, which is why Western is committed to accurately and consistently keeping you informed through two-way communication opportunities.
Western offered a variety of ways to meet with us to learn about the 2021 rate adjustment process and proposal. Due to the COVID-19 global pandemic, meetings were hosted virtually. We invite you to review the meeting and workshop recordings and materials. New rates were adopted by Western's Board of Directors on Wednesday, June 2, 2021.
Virtual Board Meetings & Workshops
Western offered public workshops to provide the Board of Directors, customers and stakeholders the opportunity to hear staff proposals and discuss recommendations related to a recent cost of service study for water and wastewater (sewer) services.
Board Workshop No. 1 | Monday, Feb. 22, 2021
Board Workshop No. 2 | Thursday, March 11, 2021
Board Workshop No. 3 | Monday, March 22, 2021
Regular Board Meeting | April 7, 2021
Western-hosted residential customer information sessions
Western takes pride in our ability to educate and engage with our customers. Western hosted several virtual customer information sessions beginning in April 2021. These meetings provided an opportunity for customers, stakeholders and various local community groups to learn about the proposed water and sewer rate changes.
Customer Info Session 1 | April 22, 2021 | 9 a.m.
Customer Info Session 2 | April 22, 2021 | 6 p.m.
Customer Info Session 3 | Murrieta | April 28, 2021 | 6 p.m.
Customer Info Session 4 | Riverside | May 10, 2021
Customer Info Session 5 | Riverside | May 12, 2021
Questions? We’re here to help.
Contact Western’s Customer Service team
If you have questions about your water budget, current and future rates and charges, or understanding your water bill, contact Western’s Customer Service team at 951.571.7104 or firstname.lastname@example.org.
Get in touch with Western’s Strategic Communications team
If you have questions about Western’s outreach or opportunities to get information related to the proposed rate adjustments, contact Western's Strategic Communications team at 951.571.7119 or email@example.com.