2021 Adopted Rates
Your rates keeping pace with providing safe, reliable service
On Tuesday, June 2, 2021, Western’s Board of Directors, by vote of 3 to 1, approved a 2.1 to 3.5 percent rate increase for water and wastewater (sewer) services for bills issued on or after July 1, 2021, with increases every year July for an additional three years. Read our list of frequently asked questions.
How much will my monthly bill increase and when will my bill change?
Customers will see a change to their billing statement beginning on or after July 1, 2021, and every July for an additional three years. In the first year, bills for the average residential customer will increase between $2 and $4 depending on where you live, and if you also receive sewer services from Western. This equates to a median monthly rate increase of 2.1 to 3.5 percent.
Residential, commercial businesses, agricultural, landscape, commercial customers with private fire service, and those who receive sewer service from Western will see a rate adjustment on their monthly bills. The new rate tables are published on our website at wmwd.com/Rates.
Why was a rate adjustment needed?
Western must continue to keep safe, high-quality water flowing to our customers no matter the circumstances, and rates must keep pace to maintain service reliability including:
- The cost of purchasing water
- Operating and maintaining the water and wastewater systems
- Meeting high water quality standards
What payment assistance and water efficiency programs does Western have to help customers?
With customers in mind during the COVID-19 global pandemic, we are continuing to suspend water shut-offs due to non-payment and have gone one step further by also suspending late payment penalty fees. Western has expanded payment assistance programming and are connecting customers to regional financial assistance, if eligible.
If you are experiencing financial hardship, please contact our Customer Service team Monday through Friday, 8 a.m. to 5 p.m., at 951.571.7104 or firstname.lastname@example.org.
View past workshops and meetings
View the Board workshop/Customer Information Session recordings
Contact Western's Strategic Communications team at email@example.com or 951.571.7119.
Questions? We are here to help.
Phone | 951.571.7104
Email | firstname.lastname@example.org