The type of information we collect and this policy are subject to change. Please revisit this policy statement regularly to receive notice of changes to the policy.
We will disclose personally identifiable information as required by law (e.g., in response to a court order or a subpoena). We also may disclose such information in response to a law enforcement or regulatory agency's request.
Our site may contain links to other sites whose information practices may be different from ours. Please read the other sites' privacy notices, and note that we have no control over information that is submitted to, or collected by, these third parties.
Here is how we handle information about your visit to our website:
Information collected and stored automatically
When you browse, read pages, or download information in the WesternWaterCA.gov or wmwd.com domain, we automatically gather and store certain information about your visit. This information does not identify you personally. It does not result in the identification of your personal e-mail address or other personal information. The information about your visit automatically collected and stored includes:
- The Internet Protocol (IP) address of the domain from which you access our website
- The type of browser (e.g., Internet Explorer, Microsoft Edge, Google Chrome, Mozilla Firefox, Safari) and operating system (e.g., Windows, iOS) used to access our site
- The date and time you access our site
- The pages you visit, and the ways you arrived at them (including search queries)
- If you linked to our website from another website, the address of that website
We use the summary statistics to help us make the site more useful to visitors, such as assessing what information is of most and least interest to visitors, and for other purposes such as determining the site’s technical design specifications and identifying system performance or problem areas.
This information is NOT shared with anyone beyond the support staff for this website and other appropriate Western Water staff, or by the vendor contracted with Western Water to host the site, except when required by computer security, law enforcement investigation, or other authorized legal purpose, and is customarily used only as a source of anonymous statistical information.
If you send us personal information
If you choose to provide us with personal information, such as by filling out a form with your personal information and submitting it to us through the website – we use that information to respond to your message and to help us get you the information you have requested. When you sign up for certain services or register on our website to access your account information, Western Water will collect personal information that will help us to identify you, authenticate you, and provide you with better service in the future. This information is called “personally identifiable information” and is used to associate usage information with a specific individual or entity. Examples of personally identifiable information are: customer name, address, telephone number, email address, account number, social security number, etc. Western Water has traditionally collected such information from customers to conduct business through the mail or over the telephone and collecting such information over the Internet will allow Western Water to serve its customers over the Internet.
Customer information is not sold
Western Water will not sell to, or share or exchange with, any third parties, absent your express authorization, online information that you provide us, including email addresses. Western Water may share customer information with vendors providing services to Western Water only for the purpose completing those services. We only collect personally identifiable information to better serve you.
Confidentiality of email
Messages transmitted via email are not secure and any information transmitted to this site via email should be assumed to not be confidential.
Email addresses obtained through the website will not be sold or given to other private companies for marketing purposes. The information collected is subject to the access and confidentiality provisions of applicable federal, state or local laws. Email or other information requests sent to Western Water's websites may be maintained in order to respond to the request, forward that request to the appropriate staff within Western Water, communicate updates to the Western Water page that may be of interest to the public, or to provide the Western Water webmaster with valuable customer feedback to assist in improving the site. Individuals can cancel any communications regarding new service updates at any time.
Notice regarding children
Any sections of Western Water’s website that are geared toward children (e.g., safety, educational services) do not contain online forms and no personal information will be requested of children.
All transfers of personally identifiable information on our website are secured by the industry standard Secure Sockets Layer (SSL) protocol. Despite such security measure, no technology is fail-proof and it is possible, albeit remotely so, for an unauthorized person to gain access to this site. Accordingly, users providing personally identifiable information through this website do so at their own risk.
In order to provide optimal service and convenience we may use "cookies" to customize your browsing experience. Cookies are simple text files stored by your web browser and they provide a method of distinguishing among visitors to the websites. Cookies can remember what information a user accesses on one web page to simplify subsequent interactions with that website by the same user, which facilitates communication and saves you time when you visit our site. Cookies may be used to understand site usage and to improve the content and offerings on our sites.
Disclaimer of liability
Neither Western Water, nor any of its units, programs, employees, agents or individual board members, shall be held liable for any improper or incorrect use of the information described and/or contained in the Western Water website and Western Water assumes no responsibility for anyone's use of the information. In no event shall the Western Water website, or its units, programs, employees, agents or individual board members be liable for any direct, indirect, incidental, special, exemplary, or consequential damages (including, but not limited to, procurement or substitute goods or services; loss of use, data, or profits; or business interruption) however caused and on any theory of liability, whether in contract, strict liability, or tort (including negligence or otherwise) arising in any way out of the use of this system, even if advised of the possibility of such damage. This disclaimer of liability applies to any damages or injury, including but not limited to those caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, negligence or under any other cause of action.
Communication made with Western Water through this website shall not constitute public comment or legal notice to Western Water or any of its officers, employees, agents or representatives with respect to any past, existing, or potential claim or cause of action regarding Western Water or any of its officers, employees, agents or representatives, where notice to Western Water is required by laws, rules, or regulations. Please be advised that such communications may be subject to disclosure under the California Public Records Act.
Disclaimer of warranties and accuracy of data
Although the data found on the Western Water website have been produced and processed from sources believed to be reliable, no warranty, express or implied, is made regarding accuracy, adequacy, completeness, legality, reliability or usefulness of any information. This disclaimer applies to both isolated and aggregate uses of the information. WESTERN WATER PROVIDES THIS INFORMATION ON AN "AS IS" BASIS. ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, FREEDOM FROM CONTAMINATION BY COMPUTER VIRUSES AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS ARE DISCLAIMED. Changes may be periodically made to the information herein; these changes may or may not be incorporated in any new versions of the WMWD website. If a user has obtained information from any of the Western Water web pages via a source other than the Western Water website, be aware that electronic data can be altered subsequent to original distribution. Data can also quickly become out of date. It is recommended that careful attention be paid to the contents of any data associated with a file, and that the originator of the data or information be contacted with any questions regarding appropriate use.
Use of this website constitutes acceptance of this waiver of liability and warranties.
Disclaimer of endorsement
Western Water is a distributor of content sometimes supplied by third parties and users. Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including information providers, users, or others, are those of the respective author(s) or distributor(s) and do not necessarily state or reflect those of Western Water and shall not be used for advertising or product endorsement purposes. Reference herein to any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise, does not constitute or imply its endorsement, recommendation, or favoring by Western Water.
Disclaimer for links to other sites
Disclaimer of duty to continue provision of data
Due to the dynamic nature of the Internet, resources that are free and publicly available one day may require a fee or restricted access the next, and the location of items may change as menus, pages, and files are reorganized. The user expressly agrees that the use of the Western Water website is at the user's sole risk. Western Water does not warrant that the service will be uninterrupted or error free. The documents and related graphics published on this website or server could contain technical inaccuracies or typographical errors. Changes are periodically added to the information herein. Western Water and/or its respective units and programs may make improvements and/or changes in the information and/or programs described herein at any time.
Unauthorized changes prohibited
Unauthorized attempts to upload or change information on Western Water's servers are strictly prohibited and may be punishable by law.
Reporting errors; questions
If a user finds any errors or omissions, please report them to the address provided below. If you have any questions or concerns about this policy or its implementation you may also contact us at such address.
Call us at 951.571.7104
Email our webmaster