Payment Assistance Programs
Western offers several options for customers to request assistance in paying their water and/or wastewater (sewer) bill. Browse through the options below to see which might best suit your needs. You may also call Western's Customer Service team Monday through Friday, between 8 a.m. and 5 p.m., to discuss these options.
- Payment Arrangements
- Low-Income Bill Payment Assistance
- Community Action Partnership of Riverside County
- Riverside Emergency Rental Assistance Program
Make a payment arrangement.
If you need more time to pay your bill, don't wait until you are past due, let Western know immediately. You can schedule a payment for a future date or commit to a payment schedule.
Contact Western's Customer Service team Monday through Friday, between 8 a.m. and 5 p.m., at 951.571.7104 or via email to firstname.lastname@example.org.
See if you qualify for our Low-Income Bill Payment Assistance Program.
Western offers bill payment assistance to qualified low-income residential water and wastewater (sewer) customers. Customers can receive up to $150, or the total amount due on the bill, whichever is less. The maximum amount allowable assistance per 12-month period is $150.
To qualify for assistance, you must be a current participant of the CARE program offered by your gas or electric company and meet the following requirements:
- Your account is past due.
- You can provide a copy of your most recent natural gas or electric bill showing you receive a CARE discount.
- The name and service address on the gas or electric bill must match the name and service address on the water bill. If the names do not match, the name on the gas or electric bill must be added to the water account using our Addition of Customer Name to Water Account form.
- Assistance cannot be used toward payment of a deposit.
Assistance is subject to funding availability.
If you would like to apply for assistance or have additional questions, please contact Western's Customer Service team at 951.571.7104 or via email to email@example.com.
Work with a local nonprofit providing utility assistance.
Community Action Partnership (CAP) of Riverside County administers the federally-funded Low-Income CAP Cares Program, which provides utility payment assistance to low-income customers in Riverside County.
Work with the City of Riverside to receive utility assistance.
COMING SOON - March 1, 2021
The City of Riverside received a direct allocation of Emergency Rental Assistance (ERA) funding from the U.S. Department of the Treasury to assist eligible households with rental assistance and utilities to ensure housing stability.
An “eligible household” is defined as a renter household in which at least one or more individuals meets the following criteria:
- Qualifies for unemployment or has experienced a reduction in household income, incurred significant costs, or experienced a financial hardship due to COVID-19;
- Demonstrates a risk of experiencing homelessness or housing instability; and
- Has a household income at or below 80 percent of the area median income (AMI).
As required by the ERA regulations, prioritization will be provided to households that:
- Have incomes at or below 50% of AMI; or
- One (1) or more individuals within the household are unemployed as of the date of the application for assistance and have not been employed for the 90-day period preceding such date.
The program will become available on March 1, 2021, through an online application portal on the City of Riverside website.
When the online application portal goes live, you will be required to submit the following documents online.
- Proof of Identification
- Lease Agreement (if applying for rental assistance)
- Past due rent notifications (if received from property owner or manager)
- Utility bill(s) showing proof of residency and outstanding balance owed
- Proof of being financially impacted by the COVID-19 pandemic:
- A letter from an employer or other source of income citing COVID-19 as a reason for reduced work hours, termination, or other substantial reduction in pay.
- Employer payroll checks or payroll stubs showing a reduction in pay following the COVID-19 outbreak.
- Bank statements showing a reduction of income following the COVID-19 outbreak.
- Documentation showing payment of substantial out-of-pocket medical expenses caused by COVID-19.
- Documentation showing the closure of a school or childcare facility where a child in the tenant’s care would otherwise be present during the tenant’s normal working hours which, as a result, has caused the tenant to work reduced hours. You must still demonstrate the financial impact of a school closure and/or childcare facility closure.
- Unemployment Insurance Benefits Letter
- Other verifiable documentation that demonstrates a substantial hardship or inability to make timely rent payments caused by COVID-19.
- Proof of monthly income by providing income source documents.
Western customers MUST apply through the online application portal on the City of Riverside website.