On November 27, 2005, your water and wastewater provider, Murrieta County Water District, was consolidated with Western Municipal Water District.

 

Frequently Asked Questions -
Things you might want to know about this change.

Why is Western Municipal Water District now providing our water and wastewater service?

Effective November 27, 2005, the Murrieta County Water District was consolidated with Western Municipal Water District as a result of action taken by the Local Agency Formation Commission (LAFCO). Last August, LAFCO voted to dissolve the Murrieta District with Western assuming responsibility for all functions and services.

 

Did the public have any input into this decision?
Yes. The LAFCO process included public hearings on the proposed dissolution of Murrieta. In addition, both Western's and Murrieta's Board members and staff have worked together proactively to ensure a seamless transition for the ultimate benefit of the customers of both agencies. In addition, a Blue Ribbon Advisory Committee, comprised of citizens from across the MCWD service area, met on a regular basis with representatives from both agencies' staffs and directors and developed a report supporting the proposed LAFCO action. To see the Blue Ribbon Advisory Committee report, click here. In addition, in order to ensure that we reach our goal our transition a smooth one, Western's Board of Directors has authorized the formation of a community advisory committee that is to be comprised of former Murrieta County Water District customers.

 

Are the Murrieta County Water District board of directors still my elected representatives?
No, the MCWD board was dissolved as part of the consolidation. However, since Western already overlies MCWD, your elected representative from Western has already been serving as your representative on Western's five person board. That representative is Kevin Jeffries. Click here for a map of our director's divisions. Western's board meets the first and third Wednesdays of the month at 9:30 a.m. at Western's headquarters office, 450 E. Alessandro Boulevard in Riverside. Click here for directions. The public is welcome to attend. Board agendas are posted on Western's web site by the Friday before each board meeting.

 

Was an advisory group formed?
Yes. The Advisory Committee meets the fourth Tuesday of the month at 7 p.m. at the Murrieta Division office. For a current notice, click here.

 

Who is Western Municipal Water District?
Western Municipal Water District is a public agency that was formed under the Municipal Water District Act of 1911 in order to provide supplemental imported water to the communities of western Riverside County. For more detailed information on the District, please peruse our History & Background page or our District Fact Sheet.

 

Will there still be an office in Murrieta?
Yes. The Murrieta office at 42290 Ivy Street will remain open as a satellite office to handle water system operations, maintenance and water emergency activities. Western’s offices in Riverside will provide operational, administrative, billing and financial support to the Murrieta office.

 

Does my water bill now get mailed to Western?
We have a billing post office box located in Artesia. However, you are welcome to drop off your payment at the Murrieta Division office at 42290 Ivy Street. In addition, you can now pay in person at Western's Riverside offices, 450 E. Alessandro Boulevard. Both the Murrieta and Riverside offices have drop boxes for after-hours payments. You can also pay your bill each month via credit card charge.

 

Who do I call if I want to report a leak or other water emergency?
You will continue to use the same 24 hour emergency number: 951.677.7667.

What if I have a water quality question?
Please feel free to review our water quality reports or contact us at 1.888.258.7474. If you have a detailed question you'd prefer to write to us, send it to 450 E. Alessandro Blvd., Riverside, CA 92508, or email us at water@wmwd.com.

Who do I contact to purchase a meter? Please contact Western's Riverside office at 951.789.5000.

How can I review Western's standards and specifications? Click here for Western's Development Services page.

What are the fees for developers? Click here for the current fee schedule.

MCWD offered water conservation rebates. Does Western offer the same program?

Yes, rebates are available for the purchase of for Ultra Low Flush Toilets, High Efficiency Toilets, High Efficiency Clothes Washers and Weather-based Irrigation Controllers. Click here for more information.

 

Does Western offer water conservation information?

Western offers a variety of water conservation tips. Click here to learn how to conserve. You may also wish to visit Western’s outdoor water conservation education center, Landscapes Southern California Style(sm). The center is located at Western’s Riverside office on Alessandro. Visitors to the center will see water wise plants in a natural setting. Resources materials are available to help you make your garden water-wise. Admittance and materials are free.

 

My child's classroom would like to learn more about water. Can Western help?

Yes, Western has an extensive water education program for school-aged children in grades kindergarten to 12. We offer a variety of materials and services at no charge to teachers within our service area. Click here for more information.

 

I'm interested in employment with Western. How do I apply?

Please click here to review our Employment page for any current job openings and application process.

 

I understand an advisory committee was formed?

Yes, click here for info on the advisory committee.

 

What if I have a question you haven't answered here?

If there's a topic we haven't covered, please feel free to contact us at 1.888.258.7474, or send your questions to water@wmwd.com.