Customer Services & Information

How to Contact Us

You can visit our office at 450 Alessandro Boulevard in Riverside.
For billing questions, please call 951.789.5088.

Or write to

P.O. Box 5286, Riverside, CA 92517-5286

Water Customer Services Index

Starting Service and Billing Procedures

How To Read Your Bill

New Payment Options

Western Offices

About Your Water Meter

How to Read Your Water Meter

How Water Rates Are Determined

General Use Regulations

Notices

Leaks-How To Turn Off Your Water
Former Murrieta Co. Water District Customers

If you'd like a copy of the Customer Handbook,
you can click on the one to the right and print it out. Additionally, if you'd like to peruse the ordinance that governs the items in the Customer Handbook, click for Ordinance 361. If you receive wastewater services from Western and would like to review the current rates, click for Resolution 2362.

For general information, reach Western by phone at 951.789.5000 or via email at water@wmwd.com

For the latest edition of Western's customer newsletter, On Tap click here.

For water- and wastewater-related emergencies, please call 951.789.5109.