At the point of disconnection, almost 75 days of service has been delivered by the District without sufficient payment. The goal of the District is to prevent the disconnection of the customer’s service.
While the District does everything it can to notify customers of pending disconnection, and when payments must be received to prevent that disconnection, the customer must take the appropriate action.
Inability to Pay
If you are unable to make a payment, you must call the District prior to being scheduled for disconnection to request a time extension. An extension will be granted for no more than one week during each billing period. If the request is not made prior to the scheduled disconnection, you will be required to pay the balance in full plus additional fees, including a deposit.
If you should have any questions about billing, don't hesitate to contact Customer Service at 951.571.7104.